Benmork

Help

Answers to common questions and support requests.

Questions

Approved rules. Trading is simulated, funds in the account are virtual.

Models and rules

4 questions
Which models and sizes are approved?

1 phase: 5,000, 10,000, 25,000, 50,000, 100,000 USDT. 2 phases: the same sizes and 200,000 USDT. Targets, limits and prices are approved.

What are the targets and minimum days?

1 phase: +10%, at least 5 counting days. 2 phases: +8%, then +6%, at least 5 counting days at each stage. There is no overall time limit.

How are losses calculated?

For 1 phase the daily loss limit is 3% and the static max drawdown is 6%. For 2 phases at Stage 1: 5% and 10%, at Stage 2: 5% and 8%. Both amounts are calculated from the starting balance and checked against equity with open P&L. The daily reset is at 00:00 UTC (03:00 Moscow time), with no daylight saving shift: the daily floor is measured from the equity at that moment. The max floor does not move up with profit.

When does a trading day count?

A trading day runs from 00:00 to 24:00 UTC. A counting day is a day on which at least one trade is closed with a profit of at least 0.5% of the starting balance after fees. Opening a position, a losing trade or a sum of small profits do not make the day count.

Payment and refunds

4 questions
How do I pay?

In USDT by a direct transfer of the exact amount to the Benmork wallet on the TRC20 network. Whether payment is available depends on the country of residence in your profile. The buyer pays the network fee. Card and rouble payments will come later.

How long is an order valid?

An order waits for payment for 30 minutes from creation, then closes with the status “Expired”. An expired order cannot be paid and no account can be opened for it.

Can I get the fee back?

The fee pays for a service and is not refunded once access is granted. A refund is made if the payment went through twice, access to the evaluation was not granted, or the payment failed because of a platform error. Write to Help with the order number and the transaction hash: the request is checked and the refund goes back by the same payment method. Details are in the refund policy.

What if the payment went to a wrong address or another network?

Check the address and the network before sending. A transfer to a wrong address or an unsupported network may be impossible to return. A late payment or a wrong amount is handled under the refund policy.

Add-ons

2 questions
Which add-ons can I choose?

All four are available for the 2 phases model and can be chosen together: reward share 90% (+20%), reward every 7 days (+20%), Daily Drawdown 6% (+15%), Max Drawdown 12% (+25%). The 1 phase model offers only reward share 90% and reward every 7 days: Daily Drawdown 6% and Max Drawdown 12% are available only for the second phase of the two-phase challenge. Each markup is calculated on the base price, and markups add up. Add-ons cannot be bought or changed after payment.

When do the 6% and 12% limits apply?

Only on phase 2 of the 2 phases model. Phase 1 and the reward stage keep the base limits. The 1 phase model has no phase 2, so these two add-ons are not sold for it. The percentages are calculated from the initial balance. The 90% share and the 7-day period apply to rewards on the reward stage.

Reward stage

5 questions
How is the reward calculated?

The company pays the reward from its own funds under the published rules. The amount follows a formula based on the simulated result on the virtual account: 80% by default, with a request every 14 days; with add-ons 90% and every 7 days. The payout is in USDT to a wallet in your name, processed within 72 hours, and Benmork pays the network fee on the payout. An identity check (KYC) is required before the first reward. There are no real trades: the result is calculated on the simulator only.

Is there a payout limit?

Yes. In a payout period (14 days) one reward stage account can receive at most 10% of its starting balance: on a 100,000 USDT account that is up to 10,000 USDT. With the “every 7 days” add-on the payout period is 7 days and the limit is 5% of the starting balance per period: on a 100,000 USDT account up to 5,000 USDT per 7 days. Periods run back to back from the start of the reward stage. The part of a request over the limit is not lost: it moves to the next payout period (and further if it does not fit in that limit). The minimum payout is 100 USD in USDT.

Can I trade after requesting a reward?

A request can be made only after all positions are closed and all working orders are cancelled. Trading resumes after the reward is paid and a new virtual balance is loaded.

How does the reward stage work?

The account is virtual, as in the evaluation, and trading is simulated. There is no profit target and no minimum of counting days. Limits of the 1 phase model: daily 3%, overall drawdown 6%. Limits of the 2 phases model: daily 5%, overall drawdown 10%. The rule of a trade every month still applies.

How do I move to the next stage?

Once you reach the target and the minimum days, submit a request in your account or in the Terminal. An administrator checks the stage and approves the move. The next stage starts with the initial balance only after approval.

Prohibitions and control

3 questions
What is prohibited?

Hedging between accounts, multiple profiles and bots. One person uses one profile; several accounts within the limits are allowed inside it.

Are there restrictions on news, holding positions and stop losses?

There are no restrictions on news trading or holding positions over. A stop loss is not required. Market orders and closing a position are available during the instrument’s trading hours; limit and stop orders wait for the market to open.

Who checks for violations?

The system checks the trading limits automatically. An administrator checks the account before a move between stages.

Support and profile

2 questions
How do I contact support?

Fill in the support request form under Help: the request gets a number and receipt is confirmed at once. Support email: admin@benmork.com.

How do I change my email or password?

In Settings: the password changes after you enter the current one, and a new email is confirmed with a code. No access to your email or profile: send a support request under Help with the topic “Access recovery”.

Partner programmes

6 questions
What if the invitation was not applied?

Check the Invitation block at checkout: it shows who invited you. If there is no source, enter the partner code by hand before paying. You can do this before the first purchase and no later than 7 days after signing up. If that time has passed, send a support request with the topic “Accruals and invitations”.

How do I correct the source before the first purchase?

At checkout, in the Invitation block: enter the new code and confirm the change. The source can be corrected before the first purchase and no later than 7 days after signing up; every change is recorded. After the first purchase the source is fixed.

What amount is the reward based on?

Rewards are calculated from the amount the buyer actually paid: the challenge fee and the chosen add-ons after all discounts, including a promo code. The buyer’s percentage and the inviter’s percentage are calculated independently, from the same paid amount. Example: list price 100, a 15% promo code, 85 to pay; the inviter gets 8.5 and the invited friend gets 8.5, both shares being 10% of 85.

When does the check end?

14 calendar days after payment. The availability date is shown in the accrual history. If there are no grounds for cancellation, the accrual becomes available for payout automatically.

Why was an accrual cancelled and how do I dispute it?

A full refund of the purchase cancels the accrual, a partial one reduces it proportionally. The team may withhold a disputed accrual; the reason is shown in the history. You can dispute it with the Appeal button on the Payouts tab or with a support request on the topic “Accruals and invitations”.

How do I get my reward?

On the Payouts tab of your programme, enter the amount, the network (TRC20, BEP20, ERC20, Arbitrum or Solana) and the USDT address, check the summary and confirm the request. Benmork pays the network fee, it does not reduce the payout. There is no minimum amount. Any payout of any amount requires an identity check (KYC). A request is processed within 5 business days.

Trading and accounts

3 questions
What leverage and fees apply?

Leverage from 1:1 to 1:25. The commission is 0.04% of the value of each fill, the same at every stage. Margin including the commission and the fill price must fit within equity. An order whose commission and fill price alone would bring equity to the daily or maximum floor is rejected. On accounts bought from 08.11.2026 the margin of a position in one instrument is at most 30% of the starting balance.

How many accounts can I have?

Up to 10 unfinished accounts and up to $1,000,000 of total starting virtual balance per person. Orders awaiting payment reserve the limit for 30 minutes. Attempts ended by a violation stay in the history and do not use the limit. On accounts bought from 08.11.2026 the starting balances of one person's active reward-stage accounts add up to at most 300,000 USDT: a move to the reward stage over that waits in the queue.

Do I need to trade regularly?

At least one filled trade a month: after a calendar month without trades the attempt ends. In a short month the deadline falls on the last available day. A reminder appears in your account 5 days before the deadline. Email reminders are not connected yet. Placing or cancelling an unfilled order does not extend the deadline.

Growth

3 questions
Are there discounts?

Yes, with promo codes. The code is entered in the Order block at checkout, and the discount is a percentage of the price with add-ons. One promo code per order, and each code has its own validity period. Rewards are calculated from the amount the buyer actually paid: the challenge fee and the chosen add-ons after all discounts, including a promo code. The buyer’s percentage and the inviter’s percentage are calculated independently, from the same paid amount.

Is there scaling?

No.

Can I hide an account from the Leaderboard?

No.